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Tuesday, 23 December 2014

Gadget insurance complaints to Ombudsman jump

The Financial Ombudsman Service (FOS) says it saw 2,200 complaints about gadget warranties last year, double that of the previous year.

It says many people hugely undervalue the cost of the technological items they carry with them, and are also unaware that most general insurance does not cover items outside the home.

Some people who know this are taking out specific gadget insurance.

But the FOS says their policies wrongly failed to pay out almost half the time.

It says it intervened in 800 cases where claims were turned down, and in 43% of them found in favour of the claimant.

What we say:

Your gadgets could be covered on home and contents insurances, business insurances, car insurances and travel insurances….and as the BBC article suggests, the onus is on you know who covers you for what – which isn’t easy.  I would say this wouldn’t I, but a good insurance broker should be able to assist you in identifying the covers which you have and the covers which you need.  They should also be able to assist you with identifying which of your policies is most applicable to your claim. 

Don’t forget that the broker’s assistance doesn’t come free.  We are paid a ‘commission’ by the insurer to arrange your insurances – and essentially this is taken into account when the insurer calculates your price.  A price worth paying?  I think so!  Buying an anonymous insurance product from an anonymous insurer online might be slightly cheaper (though not always), but are you 100% sure that the cover is right, that you have made all of the right declarations, that you have understood fully the small-print?  Are you sure that you haven’t doubled-up on your insurances?

Many home and contents policies now include gadget cover – at home and away from home – so it is worth doing your research.  Also, if you are a business owner, your business tools could very well include your gadgets.  So, keep it simple and don’t get talked into buying multiple policies until you know what cover you already have.

Call me to discuss on 0208 2550617 / 07768 865983

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